Privacy Policy

This policy applies to information collected through the Winna Casino website, account services, customer support channels and related online activities. It is intended for players in Australia and should be read together with any other notices, terms or information shown when you use particular features of the site.

Personal information means information that identifies you, or that could reasonably be connected with you. The information handled will depend on how you use the site. For example, we may need more information from a player who opens an account, makes a payment or completes an identity check than from a visitor who only browses public pages.

We try to collect information that is relevant to the services being provided. You may choose not to provide certain information, but this may mean that we cannot open or maintain an account, process a transaction, complete a required check, respond fully to a request or provide a particular feature.

Our approach to privacy

Winna Casino may update this policy when our services, technology or legal responsibilities change. If a change is important, we may provide a notice on the website or through another suitable channel. The latest version published on the site will describe how information is handled at that time.

A casino website typically handles several categories of information. The information we collect may include the following, depending on your interactions with Winna Casino:

• Account details, such as your name, date of birth, contact details, login information and account preferences.
• Verification information, such as identity documents, information used to confirm your age or identity, and records of checks carried out to protect the service.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction amounts, account activity and related support or reconciliation information.
• Communications, such as messages sent to customer support, responses to enquiries, complaints, feedback and records of steps taken to resolve an issue.
• Technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages visited and general information about how you use the site.
• Cookie and similar technology data, such as session information, preferences, security signals and information used to understand website performance.

How information is used

We may use personal information to create, operate and protect your account, provide the services you request and keep the website functioning. This can include checking your account details, recording your preferences, processing account activity and providing information relevant to your use of the site.

Information may also be used for identity, age, security and anti-fraud checks. These checks help protect players, prevent unauthorised access, identify suspicious or unusual activity, support responsible operation of the service and meet applicable legal or operational requirements. Where a check is required, we may ask you for further information or documents.

We may use information to process payments and transactions, investigate failed or disputed activity, maintain financial records, provide customer support, answer questions, handle complaints and communicate important information about your account or the website. We may also use suitable information to improve website performance, test features, understand general usage and help keep our systems reliable.

Where you have provided consent, or where otherwise permitted, we may use your contact details to send marketing or promotional communications. You can withdraw consent to marketing at any time. Choosing not to receive marketing will not usually affect service messages that are necessary for your account, transactions, security or other important operational matters.

Legal and operational purposes

Information may be used where necessary to meet legal or regulatory obligations, respond to lawful requests, protect the rights and safety of players and the site, detect misuse, enforce relevant terms and resolve disputes. We may also create aggregated or de-identified information for analysis and service improvement where it no longer reasonably identifies an individual.

Winna Casino may use cookies, pixels, software development tools and similar technologies. These technologies are small files or signals that can recognise a browser, remember a setting, maintain a secure session or provide information about how the website is used.

• Essential cookies may help the site operate, keep pages secure, maintain your session and support account or transaction functions.
• Preference cookies may remember choices such as language, display or other settings so that the site is easier to use.
• Performance and analytics technologies may provide general information about visits, navigation, errors and website performance.
• Security technologies may help identify unusual activity, protect accounts and reduce the risk of fraud or unauthorised use.

Some cookies may be placed by service providers that help operate website, security, analytics or payment-related functions. These providers should use information for the services they perform and in accordance with applicable requirements. The exact cookies used may change as the website and its features develop.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some parts of the site may not work correctly, and you may be unable to sign in or use certain account features. Browser settings vary, so consult the help information for the browser or device you use.

We may share information where reasonably necessary to provide the service, process a request or meet an obligation. This can include sharing relevant information with payment and transaction service providers, identity and verification providers, technology and hosting providers, security and fraud prevention services, customer support providers and professional advisers. These parties should only receive information that is relevant to their role and should handle it in a suitable manner.

Information may also be disclosed where required or permitted by law, in response to a valid request, to protect the safety and security of the site or its users, to investigate suspected fraud or misuse, or to establish, exercise or defend legal rights. We do not intend to sell personal information as a standalone product.

Security measures

We use reasonable administrative, technical and organisational measures to help protect information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider processes. No website, internet transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you believe your account has been accessed without permission.

Storage and retention

Information may be stored by us or by service providers working on our behalf. Depending on the service used, information may be processed or stored in Australia or another country. Where this occurs, we take reasonable steps to support appropriate handling and protection of the information.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.

You may have rights and choices in relation to the personal information we hold about you. These rights may be subject to exceptions, verification requirements or other limits under applicable law. We may need to confirm your identity before completing a request, particularly where the request involves account information or identity documents.

Requests you can make

• Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some information for legal, security, dispute or transaction-record purposes.
• Marketing consent: withdraw your consent to marketing communications or change your preferences. You can also use an unsubscribe option where one is included in a marketing message.
• Information about handling: ask questions about how your information is collected, used, shared or stored.

To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@winnacasino.click. Please describe your request clearly and include enough information for us to understand what you need. Do not send payment passwords or other unnecessary sensitive information in your message. We will review the request and respond within a reasonable period, subject to any applicable requirements.

If you withdraw marketing consent, you may still receive non-promotional messages that are necessary to operate your account, process transactions, provide security notices or communicate important service information. If you close your account, closing it does not automatically erase records that we are required to retain or that we need for legitimate security, legal or dispute-related purposes.

If you have a privacy concern, please contact us using the email above so that we can review the issue and try to resolve it. We may ask for further details where needed to investigate a request or protect information from being disclosed to an unauthorised person.